Foamboard Source Customer Service
Customer Testimonials
Inventory
Custom Sizing
Shipping
Warranty
Returns
Payment Methods
Contact Us
Customer Testimonials
See what are customers are saying about us! Read about our SUPERIOR CUSTOMER SERVICE!
Inventory
Most items are stocked in our warehouse. On rare occasions certain items may be shipped from a secondary location.
Custom Sizes
We can custom cut almost any size to your specifications. 4" x 4" minimum. E-mail us for pricing.
The blades on our cutting equipment take 1/8" out of the panel on each cut. We must allow for that in the finished size. For example we can produce 4 units of 23 7/8" out of a 96" sheet and not 4 units of 24".
We strive for total precision and zero tolerance, but the nature of our equipment and the factory cuts on some of the products we cut do not allow that. We must ask for approximately +/- 1/8" tolerance on all of our cuts. Diagonal tolerance is +/- 1/8"
Shipping
Most orders ship within 1-2 business days. On occasion some orders may ship same-day. We ship all items up to 32" x 40" via UPS. 36" x 48" and 40" x 60" ship ground service via common carrier to your door. We offer overnight, 2nd Day, 3-Day Select, and Ground shipping. All items ship from our New York facility. (see UPS Ground Ship Map for ESTIMATED Delivery Time).
All over size shipments (over 40" x 60") are shipped via Freight. The exact method and amounts are determined on an order by order basis. Please note that the amount listed for shipping for these items may be more or less than indicated. Final costs will be determined and communicated to the customer prior to finalizing any order
CANADIAN ORDERS - Customer is responsible for all duties and customs relating to orders shipped to Canada. Foamboardsource is NOT responsible for these fees related to International shipping
Warranty
It is the responsibility of the purchaser to determine the suitability and fitness of the product for any particular application. Foamboardsource.com Inc. expressly limits its liabilities to any warranties exteneded by the manufacturerrs of the products it distributes.
Returns
An order received as damaged must be signed for as damaged, and reported to Foamboardsource.com Inc. within 48 hours. Once approved Foamboardsource.com Inc. will pay return shipping. Orders can be returned up to 14 days of receipt. To return an item please e-mail returns@foamboardsource.com to request an RMA number before returning your order.
Items must be in original packaging and received undamaged to receive credit. In some cases return shipping costs are the responsibility of the customer.
There will be a 20% restocking fee charged on any order that is returned due to customer error. Customer is repsonsible for freight costs AND any damage incurred via shipping return - so please ship package back with same care that we shipped it to you.
Payment Methods
We accept Visa, Master Card and American Express. Terms can be arranged for Federal, State, Local governments, and educational institutions only
Purchase orders will not be accepted for orders totaling less than $100.00 in materials. We will gladly accept the aforementioned credit cards for your purchase.
Contact Us
You can e-mail us at customer.service@foamboardsource.com
